Customer Support Ombudsman

The word ombudsman dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizen complaints against governmental agencies. Ombudsman loosely translates as citizen defender or representative of the people.

The Customer Support ombudsman is helpful when:
1) Uncertain about which policy, procedure, or regulation applies to your Customer Support situation.

2) Unfairly or inequitably treated or that a policy, procedure, or regulation has been applied unfairly or erroneously, or is itself fundamentally unfair.

3) If a problem that requires someone to help negotiate a solution, or to help facilitate your communication with others.

4) Would like to find out who has the authority to make an exception to a rule or policy.

5) Want to know the right person or office to whom to direct a formal complaint or grievance.

Customer Support Ombudsman is a designated neutral person who provides confidential and informal assistance in resolving Customer Support conflicts. The Customer Support Ombudsman investigates complaints, reports findings, and helps mediate fair settlements, especially between an individuals or group of individuals; and an institution or organizations.

The Customer Support Ombudsman will:
Listen to complaints
Answer questions
Analyze situations
Explain policies and procedures
Provide information and advice
Explore solutions
Help untangle bureaucratic red tape
Suggest appropriate referrals
Assist in pursuing a resolution
Inform administration of significant trends
Recommend changes in policies and procedures

The Customer Support Ombudsman does not advocate for any side in a conflict. The role of the Customer Support Ombudsman is to identify potential areas of conflict, wrongdoing, administrative abuse and provides information on individual rights. The Customer Support Ombudsman provides an opportunity for informal discussion of problems outside formal channels.

Visit the Ombudsman Directory www.locateombudsman.com to find Customer Support Ombudsman in your area.

Submit Your Customer Support Complaints

University Ombudsman
Rental Housing Ombudsman
Citizens' Aide Ombudsman
Long-Term Care Ombudsman
Small Business Ombudsman
Corporate Ombudsman
Workplace Ombudsman
Workplace Ombudsman
Banking Financial Ombudsman
FSA Education Ombudsman
Insurance Industry Ombudsman
Prison Ombudsman
Supply Chain Logistics Ombudsman